You must be fully registered and enrolled in your courses before logging into your CatCard. Your CatCard will not be activated until the start of the semester.

 

Step 1: Navigate to catcard.hartnell.edu using only ONE cellphone device.

1. Log in using your Student ID and PAWs password.

2. Click on 'ACCOUNT' (three lines in upper right corner), then 'UPLOAD PHOTO.'

1. The photo must display a full head from top of the hair to bottom of the chin.
2. Center your head within the frame, face forward (no tilted or side view).
3. No sunglasses, hats, or masks.
4. No filters.
5. You should have a neutral expression and be facing the camera.
6. Use a neutral background.
7. Click 'Crop & Rotate' to fix the dimensions of your photo.

3. A GREEN POPUP will appear if your photo was accepted.

4. If a RED POPUP appears, the photo was not accepted. Select 'Crop & Rotate' to fix the dimensions, then re-upload.

NOTE: Allow a couple days for your photo to transfer to the app. Photos are approved periodically.

 

Step 2: Download the 'TouchNet 360u' app for Android or Apple to view your electronic ID.

1. Once downloaded, search "Hartnell."

2. Log in using your Student ID and PAWs password.

If you receive an "ERROR: Declined" or "Invalid" message:

1. You must be fully enrolled in the current semester to access the CatCard.

2. Your CatCard will not be activated until the start of the semester.

3. Navigate to PAWS Self-Serve to change your password, and try logging in again.

If you receive an "Account is Already Assigned" message:

1. If you received a new cellphone device, uninstall the app on your old phone and download the 'TouchNet 360u' app on your new phone. Your new phone/app will state "Account is Already Assigned."

2. Call (831) 755-6734, provide your Student ID, and we can unassign the device for you.

3. Log in again on your new phone/app.

If your account says "Inactive" or if you are unable to pay with your CatCard:

1. Log into catcard.hartnell.edu using your Student ID and PAWs password.

2. Click on 'Account' (three lines in upper right corner), then 'Activate/Deactivate.'

3. Select 'Activate.'

If you see a white or black background in the app:

1. Call (831) 755-6734, provide your Student ID, and we can update the background.

 

If you are still unable to log in, send an email to ithelp@hartnell.edu from your Hartnell student email. Explain the situation thoroughly, provide your student ID, the best phone number and time to reach you, and someone will contact you.

Your CatCard can be used for the following:

Cafeteria/Starbucks - Your CatCard can be used to purchase food and drink items on campus. To pay using your CatCard, log in and open the app at the register. Funds will then be deducted from your balance.

Copier/Printing Dollars - Money is required to use any printer or copier on campus. Funds will be deducted from your balance. For more information on how to use campus printers, visit here.

Library - Your CatCard serves as your library card.

Bookstore - Your CatCard can be used to purchase items in the Hartnell College Bookstore. For Bookstore voucher credit, you will not see it on your electronic ID, it is credit at the bookstore.

Public Transportation - Your CatCard is your college identification card on campus and with Monterey-Salinas Transit (MST). You must have a current semester ID to use the MST.

Merchant Discounts - Local merchants may provide student discounts.

 

The CatCard can be used to obtain various on-campus services such as:

• Attending athletic events
• Attending The Western Stage events
• Fitness Lab/Weight Room entrance
• Identification for Hartnell Student Services
• Receive benefits and services provided by the Office of Student Life and ASHC
• Using various library services

 

Students have the following CatCard care responsibilities:

• Hartnell College is not responsible for cash balances and/or services obtained through lost or stolen cards
• You must safeguard your CatCard
• Your Student ID number is stated on the back of the card
• You are responsible for all transactions on the card until it is reported lost
• Your CatCard must be shown on demand to any officer of Hartnell College

• If you wish to deposit money onto your CatCard, log into catcard.hartnell.edu.

• Select 'ADD CASH,' and follow the instructions.

NOTE: You may NOT withdraw money from your account. If there was an accidental deposit, please visit the Cashier's Office in Building B to submit a check request.

• FIRST go to catcard.hartnell.edu to upload your photo.
• This is an official Hartnell College ID, NOT a social media picture. Your picture will be rejected until it meets the criteria stated above in the instructions.
• If you installed both apps, DELETE/UNINSTALL the 'TouchNet OneCard VIP' app and use the 'TouchNet 360u' app.
• Payment of the Student Activities fee activates the CatCard ID. Students may pay their Student Activities fee at PAWs Self Serve. If you have any issues paying for fees, please contact Admissions & Records (831) 755-6711.

 

Due to the increased volume of callers, please refer to the 'Trouble Logging In' section above for assistance with logging into your app.

For Bookstore voucher credit, you will not see it on your electronic ID, it is credit at the bookstore. All questions related to financial incentives are addressed in the email sent to your Hartnell student email.